Customer Testimonials in Gilroy CA
Staff are very good, specially Sales people. Very helpful and make job easy for me.
I’ve had an extremely frustrating experience at this dealership and would not recommend buying a car from here. I visited the dealership and spoke with Noah about pricing, and I was promised to receive a follow-up with updated pricing, which never came. I also showed them the competitor pricing, and despite that, I received a quote from Angel that was still higher than what I was looking for. I was told it could be adjusted, but that would require me to come back in. After coming in again, I was assured by Serafin that I’d receive the revised ... Read More DealerRater - Apr 26, 2025
I spoke with Salar G about purchasing a platinum extended warranty for our Hyundai santa fe calligraphy, he informed me That we still had 2 1/2 yrs left on or warranty That covers all mechanical and electronics Thank you Sal G. We appreciate you honesty. Sincerely Gabe G.
Staff was super courteous and helpful in helping us find the right vehicle for our needs!
Just bought a new Palisade from them. Everyone involved in the process was easy to work with from the salesperson to the finance person.
This is our second Hyundai. For whatever reason my wife likes this brand but it has been nothing but trouble for me. Our 2012 Santa Fe engine would shut off for no reason. I took it to their service department and couldn't resolve it. Finally a couple of years later a software upgrade solved that problem and other than the AC issue and battery associated alarm issue, it has been a good car. When I tried to change the factory installed battery the alarm went off and I had to take it to this dealership to resolve, and they did.
... Read More DealerRater - May 18, 2023
Don’t waste your time here. I made an appt to see a car so they say they have and when I get there the car is said to be “sold” last night but no one calls and told me. No wonder this place has crappy reviews. Take your business to a more honorable place. If you do go then it’s on you. You been warned
The dealer shop here doesn't keep the promise at all when buying a car. I'll never buy a car here again. I received a detailed service, but it is not a detailed service. It's just a car wash. Dealer said he would put in gas, but he couldn't because the gas station pump he was trading broke down. Is there only one gas station in Gilroy?
Scheduled test drive for a 2023 Tucson hybrid. After driving an hour to get there,we are told that they have a policy of not letting people test drive evs/hybrid they might not purchase. When asked about how we're supposed to decide if this is the car we wanted without driving it, apparently we should just know from research. They don't want to add miles. Then reason shifted to conditions being bad when those same conditions are okay for other vehicles to be test driven. The salesperson who we were supposed to meet was out on a test ... Read More DealerRater - Jan 14, 2023
Almost didn't visit this dealership because of the low rating on this site. I'm glad we did in the end. After speaking to several other dealerships and experiencing much of the bait and switch scenario, that was not the case here. Laid out what I wanted and what my priority was and surprisingly presented with exactly that. Secured a vehicle and was delivered from another dealership that same day. Rudy, the manager was pleasant and direct. Joey was accommodating and not overbearing or officious in any way. Definitely worth visiting. It also appears as though the staff listed ... Read More DealerRater - Jan 12, 2023
Did my autobutler but they lost my rubbermats.been caliing them. Up to now No responce. Be careful guys. Double your stuff before you leave the premises.
Buying a vehicle is never my idea of fun! But my salesperson, Britni Patterson was a
knowledgeable, SPECTACULAR woman to take this journey with. Very different than the usual
‘Salesperson! I never once felt like she was trying to sale me a car. Her intention was for me to find a car that suited me and that I loved. She was only interested in me getting what I wanted, took her time and helped me figure it out by asking the right questions which led me to making the right decision. I really, for once, felt listened to and helped ... Read More DealerRater - Apr 30, 2022
This is probably the worst time in history to buy a new (or used) car. Anyone who has been in the market can tell you that. Due to limited inventory, dealers have all of the leverage, and they know it. Some will abuse that leverage, others will not.
In my case Hyundai of Gilroy came through by finding us an Ioniq 5 after the one I'd placed a deposit on was mistakenly sold to someone else. Robert (Sales) and Chay (Internet Sales Manager) worked hard to find us another car in this tight market- Robert personally delivered the vehicle and ... Read More DealerRater - Mar 18, 2022
Really bad bait and switch on the price of a vehicle. Was told one price and was told to come in and reserve it and then when it came in they added another $5000. The sales rep was unattentive and did not really care. He could not explain any of the features on the car. DO NOT GO TO THIS DEALERSHIP. They were also to busy to answer text messages and return a call.
Not sure why the folks at this dealership don't answer the phone or return calls. I've had a few questions I wanted answered about buying an extended warranty and after a month of trying to get a hold of someone, I gave up. I have been dissatisfied with the customers service for a bit and am over it. Additionally, I am not happy about how my car is handled when in their care for basic maintenance. I've had too many issues that I shouldn't have had to deal with. At this point all I can say ... Read More DealerRater - Feb 1, 2022
These people attempted to steal $2,000 in rebates from me and lied to me about the terms of my contract. Their employees also post so many 5 star Yelp reviews that Yelp had to put a disclaimer on their page and put the fake reviews in their own section. Here are the notes:
-They tried to pocket $2,000 in rebates I was due. The service manager told me that not everyone knows about the rebates, so they don't include them in the sales price.
-They initially offered me an interest rate of 1.9% (Hyundai's going rate at the time). When I demanded ... Read More DealerRater - Jan 15, 2022
Trust all the one start reviews. Advertised price on their website is misleading. Drive almost 3 hrs and BAM. $5000 extra cost not listed anywhere on the site. At no time did Robert even hinted that the price I see online isn’t what they are asking.
If I could give - stars I would. This place has the worse customer service. When you try to get in contact with the finance department they will not return your call or help you with your concerns. All the old reviews that I read are exactly what this dealership is about. Scamming people, rude, unhelpful when you have concerns about a car you just bought. Would never recommend this dealership to anybody.
Before I arrived, I was having a Great deal with the seller, Fernando. after I arrived, they changed their promise. Everything is scam on their deal. They would tell you that all of the car s which you really want were out of stock. Then, they told you "I help can order one from somewhere else ". They made you very upset and disappoint. Finally, they tried to sell the car which they want to sell and increase a lot fee. However, thIs is how their strategy would be. Completely, wasting your time and patience until you give a ... Read More DealerRater - Jul 5, 2021
Gilroy Hyundai lied to me and quoted a price and after driving 2 and 1/2 hours to buy the car the tried to up the price by over $7000 dollars after the salesmen called me with the agreed price. They are a bunch of crooks and I will never do business with a place like that !
Rudy doesn’t even know the warranty’s for the company he works for, we go in to talk about the warranty for my car. The paint job is not done well. On top of the car it’s peeling and we took it to multiple paint shops and they all told us this was a bad paint job from Hyundai( manfracture defect) so we take it and Rudy kept telling us over and over there’s no paint warranty, and we knew there was and there is 3 years 36,000 miles. My car was only 2 years and not close to 36000 miles. ... Read More DealerRater - Mar 30, 2021
The worst experience I ever had. They were selling a used car, after confirm the price I came 3 hous away to buy it. Price increased for 2.5k. Is it even legal?
Unsafe at any speed Brought up very serious (life threatening) safety issue with brand new leased vehicle and almost a month later still don't feel my concerns have been listened to seriously, or any real effort made to help me and my family get in something safe while issues are figured out or changed out completely.
Hi, who will be taking care (routine service) of my Hyundai. I read where the dealership is closed, & my car needs routine service.. thank you
All the bad reviews are meant for the previous owner. Current staff are friendly, attentive and helpful. I traded in my old car, got a great deal, spent less than 2 hours at this dealership, drove my dream car home, very happy!!!
Our dealer Cyril was personable, knowledgeable, and very accommodating. He was a great help to us in our search for a G70. A pleasant experience. We will likely return.
The sales team were fantastic. Worked very hard to get me into my Tucson at a payment I requested. And they did it. Super nice and respectful people in the sales and finance dept. I can't say enough good things about them. Joey my sales person was excellent.
I found a car I like in the internet contacted these dealer I spoke with the first sales person by the name of issiq he suppose to find info about the car and call me .never did the next day I spoke again to someone else in sales I got the same answer i called spoke to the sales manager by name of belly he did say that he would let the finance manager to send me the purchase order for my bank .I get a call from finance manager by the name of Rafael never spoke to a person ... Read More DealerRater - Jul 26, 2019
I had the pleasure of working on my deal with Michael Vu. I leased a 2019 Elantra sport and drove over 2 hrs from sacramento to get the deal done because the price was so good. Michael beat every other dealership by $25/month and made the process quick and easy via email. Other dealerships told me no way I could get it at that price and to be weary of such a deal, but Michael didn’t play games. He was true to his word and everything we agreed to over email was what I walked out with. Thank you Michael for ... Read More DealerRater - Jun 26, 2019
My faith in the honesty and expertise of automotive service took a huge leap forward today with my experience at South County Hyundai. My wife and I purchased our 2013 Tucson at the dealership after a three year lease and have been happy with the car and the service on it. In a parking lot this week, a pick-up truck scraped the side of my vehicle while trying to make it into an adjacent space. I was in my car at the time.
Initially I was pretty upset, not because of the size of the ding, but what I thought would ... Read More DealerRater - May 24, 2019